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    Quality Management and Productivity: How would you implement a total quality (TQ) program in an organization?

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    A. What is TQ?

    b. What are some components of a TQ program?

    c. How would you implement a TQ program in an organization?

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    Solution Preview

    a. What is TQ?

    TQ is total quality . "Quality" is continually evolving, an emerging consensus includes Continuous Improvement and Learning: Continuous improvement and learning refers to both incremental and "breakthrough" improvement, and applies to both the individual and organizational levels. Improvement and learning can be directed toward better products and services, to better processes, and to being more responsive, adaptive, and efficient.

    b. ...

    Solution Summary

    Ten components of a TQ program given. Four main items needed for implementation (given in bullet format with no additional discussion). Four references.