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Operations Management - Total Quality Management

While the philosophy of total quality management is well known, the specifics of a total quality management system differ from organization to organization.

A) What aspects of total quality management would be emphasized in a new car dealership?

B) How would those aspects be applied in a new car dealership?

Solution Summary

This solution examines what aspects of total quality management would be emphasized in a new car dealership. It also explains how those aspects would be applied in a new car dealership.

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