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Production & Operations Management

Name two systems that deliver a firm's primary products and services.
Give two examples of the design, operation, and improvement of a firm's systems.
Name three benefits of business process re-engineering.
What is the same and what is different in the implementation of e-Commerce and ERP?
Give two examples of a business with an associated manufactured product.
Give two examples of a business with an associated service product.
What are three process flow structures in a business operation?
How can project management be used in delivering new products?
List four types of focus dimensions used in operations management.
Give three methods used to develop new products with their advantages and disadvantages.
Operations management is the design, operation, and improvement of systems that create and deliver the firm's primary products and services. How does this apply to e-Commerce?
How can material requirements planning (MRP) be used in total quality management?
How the does the cycle of product quality affect operations management?
What is the relationship between operations management and material resources planning (MRP)?
Give two operations management concepts that can be used for business change.
Give two business changes requiring operations management?

Solution Preview

Name two systems that deliver a firm's primary products and services.?
The production system and the customer service system delivers a firm's primary products and services.

Give two examples of the design, operation, and improvement of a firm's systems.
The design of the assembly line, the movement of products along the assembly line is an operation and the automation of the assembly line is an improvement of a firm's systems.

The design of the system of receiving customer calls, the response method to customer calls is its operations, and the speeding up of responses to the customer calls is the improvement of a firm's systems.

Name three benefits of business process re-engineering.
First, it helps increase productivity, second it helps reduce costs and third it helps increase profitability.

What is the same and what is different in the implementation of e-Commerce and ERP?
What is same is that both involve information technology. What is different is that e-commerce refers to buying and selling of services electronically, whereas, ERP namely enterprise resource planning combines the data and processes of a firm into a single system.

Give two examples of a business with an associated manufactured product.
A car dealer also sells car accessories. This is a business with an associated manufactured product.
A furniture dealer also sells carpets. The ...

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