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Business Management

Service quality - gap model

I need specific examples of the gap model for the hospitality industry. gap 1 not knowing what customers expect gap 2 not having the right service quality designs and standards gap 3 not delivering to service standards gap 4 when promises do not match performance


This is the first assignment.Topic proposal, you will need to "sell" me on the topic. The more information you provide the better. Your research will need at least 10 sources, comprised of articles, books and Internet sources. Your topic proposal should be at minimum 2-3 paragraphs. Please refrain from using, "I", "me", "my" etc

Pro-Audio Sales Agent Program

After nearly 18 months of experimenting with the Pro-Audio Sales Agent Program, Steve March was pondering the difficult assignment of re-evaluating the Pro-Audio Sales Agent Program. The program has been extolled by some as "creative" and "pioneering", and an important effort to stem the tide of discounting that seemed to be ha

Management class

Prepare a 1000 word article in which you define the four functions of management(planning, organizing, leading adn controlling) as you observe them in action around you.


Ma & Pa Kettle's Chili Company have started up a business selling their new chili recipe and they want you to help them with next year's sales forecast. Using the worksheet below, complete Ma & Pa's financial forecast and answer the questions which follow. To begin with, Ma & Pa are sure sales will grow 50% next year. Assum

Functions Quantitative Reasoning

Think of a mathematical function that represents something from your own life. For example, suppose the number of beers you drink depends on the number of football games you watch. If you drink five beers during every football game, the function would be: Number of Beers (B) = 5 times Number of Football Games (F), or B = 5F

Concepts in Strategic Management

Answer the following: Conduct an External Environmental Scan for your organization and place each trend on a 3x5 index card. Identify the key trends in the social and task environments. Cluster the scan cards into the following areas: social, technological, economic, ecological, political and industry trends. Select key trend

Strategic Management and Communication Methods

? Why is communication important to proper strategic management. ? Who communicates the company strategy? ? Mention a couple of methods that a company uses effectively to communicate updates to strategies.

Job Interviews - types

I would appreciate any help that I can get with the following discussion question: 1. Describe three types of job interviews and then discuss the advantages and disadvantages of each.

Decision Impacts on Stakeholders

Any help with this discussion question would be very appreciated. Thank you. TASK: An Open Letter to Walt Disney May 29, 1996 Michael Eisner, CEO Walt Disney Company 500 South Buena Vista Street Burbank, CA 91522 Dear Mr. Eisner: The National Labor Committee fully supports Walt Disney's decision

ADA and Discrimination

In actual practice, how well does the American with Disabilities Act (ADA) protect workers against discrimination? Are there any examples from recent court decisions I could reference?

Pregnancy and Discrimination

What is the significance of the Pregnancy Discrimination Act? Can a company ever consider pregnancy in its employment decisions?

Ramada Demonstrates its Personal Best

Based on the Case, "Ramada Demonstrates its Personal Best", in Chapter 4, write a response in which you define business research, and demonstrate why this case represents an example of business research (i.e., which characteristics of good research are included in the case). Identify the business research question that was asked

Pension forecasting and Interest Cost

Question 1. Interest cost included in the net pension cost recognized for a period by an employer sponsoring a defined benefit pension plan represents the a.shortage between the expected and actual returns on plan assets. b.increase in the projected benefit obligation due to the passage of time. c.increase in the fair v

Import protection

Domestic producers often base their claim for import protection in the fact that workers in country X are paid substandard wages. Is this a valid argument for protection? Can you give examples of when it did/did not work? Is there any trade restriction that the US government could impose that would have a negative/positive im

Cost analysis & negotiations

1) What are the components of cost analysis? In what situations would you use cost analysis versus price analysis? Why? 2) Is willingness to collaborate during negotiation important? How do you establish a negotiation strategy? What cultural differences should be considered when negotiating on a global basis?

Implementing Instant Messaging

Write about the ease of implementing the Instant Messaging system which will facilitate security, customer and client communication as well as decrease telecommunication costs and increase corporate productivity.

Organization as a machine - metaphor

One of the useful aspects of a "machine" is that it usually has a way to turn it on or off, and some more or less relatively easy controls to make it behave. When we think about an organization as a machine, it's not so easy to visualize what the "switches" might be. 1. If you're thinking about your organization -- or any or

Creative Thinking

I need help with t he following: Illustrate a viewpoint which you held and altered through reasoning. What were the previous and new viewpoints and which reasoning concepts contributed to arriving at this new vantage point? Also, which invalid assumptions, if any, contributed to your previous stance? I am looking for a s