You are an I/O consultant hired by a large credit card call center. There have been many customer complaints regarding employees treating customers badly. There have also been complaints about extremely long wait times when calling in with simple questions regarding accounts. The organization has asked you to design a training p
Explain examples of progressive discipline? What are some progressive discipline procedures within any organization?
Mark Price, the new productions manager for Speakers and Company, needs to find out which variable most affects the demand for their line of stereo speakers. He is uncertain whether the unit price of the product or the effects of increased marketing are the main drivers in sales and wants to use regression analysis to figure out
The tracking signals computed using past demand history for three different products are as follows. Each product used the same forecasting technique. TS1 TS2 TS3 1 -2.70 1.54 0.10 2 -2.32 -0.64 0.43 3 -1.70 2.05 1.08 4 -1.1 2.58 1.74 5 -0.87 -0.
How do sellers benefit from allowing their customers to use their credit cards? What characteristics of a plant asset make it different from other assets?
Define and give examples of the following terms: 1. Coreness 2. Imitability 3. Tacit knowledge 4. T-skills 5. Substitute products 6. Co-opetitors 7. Idiosyncratic assets 8. Value stock 9. Moral Hazarrd 10. Era of ferment Describe the major changes that are occurring in the business world in the U.S. due
Trace the building of an organization. Explain each part and action and provide examples. Discuss the role of the employer, employees, and management in this process. The principal activities in develop-ment of an organization: Establishing a philosophy Identifying the mission Developing Policy Formulating organizat
Below are six questions that might be found on questionnaires. Comment on each as to whether or not it is a good question. If the question is a good question, explain why you think so. If it is not, explain why. (Assume that no lead-in or screening questions are required. Judge each question on its own merits.) a. Do you read
Is creativity the result of genetics or training? How might a firm identify creativity in present/potential employees
Why do you think it will be an interesting focus for anyone to conduct economic analysis on the Coca Cola Company? What is the price of the stock the Coca Cola Company? How many shares can you purchase with your $1000 even if the brokerage fee is waived How can I apply three of the five economic terms to the Coca Cola Com
Need help to summarize the main idea of the broken window fallacy. How are the five economic ideas represented by the broken window fallacy? 1. What goods and services are produced, and in what quantities? 2. How are goods and services produced? 3. When are goods and services produced and consumed? 4. Where are goods a
One definition of vision comes from Burt Nanus, a well-known expert on the subject. Nanus defines a vision as a realistic, credible, attractive future for [an] organization. Let's disect this definition: ? Realistic: A vision must be based in reality to be meaningful for an organization. For example, if you're developing a vi
The goal of the project is to describe and discuss secondary data. For your organization (or an organization for which someone you know works) 1) describe the helps types of secondary data the company collects (2) describe how this data helps managers in the decision-making process (3) describe additional source/types
Prepare an answer discussing the following for Global Crossing: 1) Evaluation of management's planning function 2) How has management planning been affected by legal issues, ethics and corporate social responsibility? 3) What are 3 factors that affect Global Crossing's strategic, tactical, operational and contingency pl
Tables 1 and 2 below show the company's production budget. To help determine the profit of each individual product, the CFO wants overheads to be allocated back to the products. Total inspection costs are $40,000. Table 1: Units 20 Units Direct Labor Hours per Unit 200 Hours per Unit Number of Inspections 5 per Unit
Howard Plastics produces plastic containers. Last year average monthly production included 20,000 containers produced using one shift five days a week with an eight-hour-a-day operation. Of the items produced 15% were deemed defective. Recently, Howard Plastics has implemented a new production method and a new quality improvemen
A job description is like a deed of property ownership and describes what the job includes and what must be done to adequately perform the job. In some ways these job descriptions limit management's rights or opportunities to change job requirements at will and as such have begun to lose favor with employers. Discuss this and
2. What are some differences between public and private sector planning? Why is broad public involvement important to the public planning process? 3. What public revenue source do you consider particularly equitable and effective? Why? At what level of government does that revenue authority reside?
Federalism in the first century of U.S. history is often described as dual, with clear distinctions between the spheres of activity of state and national government. Competition between the two levels was chiefly over economic development and regulation (Ladenheim, 1999). Critiquing the notion that this period was marked by comp
One difference of opinion with respect to sales concerns the potential impact of training versus selection in developing an effective sales force
Advanced marketing: One difference of opinion with respect to sales concerns the potential impact of training versus selection in developing an effective sales force. Some observers maintain that the best salespeople are "born" that way and are effective due to their personalities and all the interpersonal skills they have devel
Discuss what is meant by the concept of "groupware," and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization.
Technology and Facilities Management Analyze the role of technology in facilities management. Identify and describe at least three real-world examples of how technology is used to improve facilities management.
You have been asked to return to your alma mater and speak about performance management issues. To make the most of this experience for yourself and the students, write a 2-3 page paper that details the following: the concept of "performance management"; the most prominent types of performance management plans; its impact on an
Analyze the relationship between productive and counterproductive behavior in organizations, including the following items: --Define productive and counterproductive behavior --Describe the impact that productive and counterproductive behaviors have on job performance and the overall performance of an organization --Recommend
Compare and contrast asset and guest security for a fine art gallery o Identify priorities of each security type o Describe different measures each type may use to protect assets and guests. o How would differences between asset and guest security be manifested in the risk management program?
During your career in both management and non-management roles, you will deal with performance standards. How have standards played a role in your life so far? Examples might include your academic career, your current or previous employer, or even extracurricular activities such as participation in sports. Until now, who has def
Definitions of building blocks Observations - observations form the basis by which we recognize or note facts. Facts - facts are those things or phenomena that we believe are true. Facts are generally consensual in nature in that others who have observed the same phenomena agree to their existence. Concepts - concepts
What is bureaucracy? Consider both good and bad results in a bureaucratic organization.
Determine the proper intestate distribution for the property of the following clients assuming they were to die today survived by the indicated individuals. Assume that married clients have both separate and community property. Also assume that each client owns both real and personal property. Your answers may be in fractions
? Define operations management. ? Evaluate health care operations management roles. ? Identify goals of operations management. ? Describe the effect of a pharmacy on health care operations management.