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Six Sigma

Strategic quality management and customer satisfaction

Discuss examples of tools and techniques used to measure quality and customer satisfaction within your selected organization. Background: Baderman's mission to our customer, employee, shareholder and community is: Customer - We will exceed both the expectations and experiences of our members and guests by providing them

Hiring an Operations Manager

You are sitting down with the president of the company to discuss the objectives for hiring an operations manager. It is important that you and the president be in agreement so you can do a good job in the recruitment and selection process. Objectives need to reflect the values, ethics, and diversity practices of the company.

Process Improvement for ZJZ Costmetics

Scenario: You are a project manager of two projects for a facial care product development firm, ZJZ Cosmetics. ZJZ Cosmetics creates products for other firms to brand and market; they do not sell the products they create to the final customer, only business-to-business. You are in the research and development department and you

Global Trends in Strategy and Change Management

Research professional publications (HBR, Leadership Quarterly, Sloan, Mckinsey, etc) for global trends in strategy and change management. What are some current issues facing organizations? How are they dealing with these issues? What are some emerging trends? Please include references. Also prepare as if you are the CEO o

Business Leadership: How Should the Leader Deal with the Situation?

General Project Deliverable Guidelines As a management consultant you make a living by providing management advice to senior level managers with regard to management problems that they are experiencing within their organization. Your role is to analyze the situation and then apply your experience, general business knowledge,

structure must follow strategy

One of the "rules," if you will," of strategic planning is that structure must follow strategy. What does that mean? Give an example to explain your rationale. Give an example of how you would benchmark a best-practice (i.e., explain it using an example).

TQM Questions

1. You have been appointed project manager for TQM. One of the main functions of TQM project manager is to develop a detail plan TQM implementation, process improvement and value to the organization. Present the details of your plan and justification for a TQM program. 2. Your company is under going major change due to a sev

3M's Management Style

Summarize the story below. Which of the companies grand strategies will be threated? Is Mc Neries micro-managing a total risk to the firm? What long term objectives are discussed and describe them? Classify 3M's grand strategy or a combination of strategy. Since McNerney has boarded the company what is he doing to make the strat

Question on Failure rate: Reliability

A. Compute the failure rate for six transformers that were tested for 600 hours each, three of which failed after 100, 175, 350 hours. b. The MTBF of a circuit is 1,200 hours. Calculate the failure rate.

Six Sigma-Reliability Function

The life of a watch battery is normally distributed with a mean of 1,000 days and a standard deviation of 60 days. a. what fraction of the batteries is expected to survive beyond 1100 days? b. what fraction will survive fewer than 880 days? c. sketch the reliability function d. what length of warranty is needed so that no

Six Sigma and Process Development/Measurement

The problem I am having trouble figuring out is the following: Suppose that a process with a normally distributed output has a mean of 55.0 and a variance of 4.0. a. If the specifications are 55.0 +/- 4.00, compute Cp, Cpk,Cpm. b. Suppose the mean shifts to 53.0 but the variance remains unchanged. Recompute and interpret

Six Sigma & Process Improvement

These questions go along with the attached excel worksheets Thirty samples of size 3 were taken from a Wilmer Machine Shop machining process over a 15 hr period. Prob 7-1 in the attached worksheet a. compute the mean and standard deviation of the data b. Compute the mean and range of each sample and plot them on control cha

Six Sigma & Process Improvement

There is a excel worksheet attached for these problems Analyze the cost data in the worksheet prob 3-2 in the excel workbook attached. What are the implications of this data? Jeans Are Us Inc has a distribution center in Cincinnati where it receives and breaks down bulk orders from supplier's factories, and ships out produ

Operations Management and Quality Control

As the production manager for an electronic circuit company you have encountered the following situation. Part 1 A process for producing electronic circuits has achieved very high yield levels. An average of only 10 defective parts per million is currently produced. What are the upper and lower control limits for a samp

Leadership & Ethics for Managers

Can you help me get started with this project? You have been invited by the human resources manager of a medium-sized company to prepare a "report" on "In Groups and Out Groups." The report will be distributed to departmental VPs and directors. 1. Introduce the concepts of In and Out groups. 2. Describe a situation

Six Sigma & Process Improvement

How to determine sigma level and what would these examples be? an insurance firm has set a standard that policy applications be processed within three days of receipt. If, out of a sample of 1,000 applications , 50 fail to meet this requirement, at what sigma level is this process operating? Over the last year 1,054 inject

Operations Management Tools

I need to understand which tools have been most utilized in one of the following companies: United Airlines, American, Federal Express, General Electric, Ford, GM, the Department of Defense (Army, Navy, Air Force, Marines, Mars, Inc., Pugeot - Citroen, Schindler Elevator, Syngenta (seed corn supplier), Jan de Wit Company (fl

Internal Supply Chain

1.) Please identify KLI's internal supply chain customers and describe both what they will require from you so that they can do their jobs, and how you intend to organize yourself so that you will satisfy those needs. 2.) Describe the components that you believe are present and/or absent in the KLI organization as of that dat

Transportation logistics manager position

Develop documentation for human resources professionals to manage a specific employment position. The materials you create would assist human resources professionals to choose, train, and develop successful employees toward helping the company meet its goals. - Reference at least one human resources journal and at least one r

Organizing Change for WJI

As you develop the management track for WJI, you recognize that there will be resistance to implementing this change in the organization. There will be someone who will object to the requirement of having to complete this course. What can you do to manage this change? In your answer, consider the various groups that will be affe

Organizational Change May Be Successfully Managed

Describe how organizational change may be successfully managed through appropriate managerial processes and initiatives. What effective change initiatives will assist in guiding organizations to growth and sustainability?

Communications, Order Entry, Materials and Inventor

What you expect to find when you arrived in Oregon. Here is some more information you have obtained from management: Facilities P and T both claim that parts from the S facility sometimes do not arrive on time, causing costly production shut-downs which periodically lead to missed contractual ship dates. The S facility has

Process Variation and Quality Management Initiatives

Define process variation. What types of variation exists in organizations today and what are some ways to identify and deal with the variation? How does General Electric deal with variation and its affect on quality management initiatives?

You have heard that many companies use Operations Management (OM) tools. You asked your supervisor what he thought about this. Your supervisor requested that you research the idea and present it at the afternoon manager's meeting to see if it is something valuable to use. He had asked that you make sure to find examples of other companies that benefited from their use.

Please read through the assignment and take a look at my presentation make sure that I have answered every question ...review my notes and make additions to them.... ****You have heard that many companies use Operations Management (OM) tools. You asked your supervisor what he thought about this. Your supervisor requested th

Operations Management: Operating Expense & Inventory Expense

QUESTION: Relating to operations management state how "Throughput, Inventory & Operating Expense relate to successful & in some cases unsuccessful business operations practice" ADDITIONAL INFO: Throughput means the rate at which an organization generates money through sales, if something has been produced but has not be


Define total quality management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Explain how TQM applies or should apply to organizations.