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High-quality Service product vs. High-quality Manufactured

Please help me with the following:

1. Yahoo! Designs Quality Services with Customers (Visit Yahoo!:www.yahoo.com)
2. What parallels do you see between developing a high-quality service product and a high-quality manufactured product? Make your answer as substantive as possible.

Thank you.

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Please see response attached, which is also presented below.

RESPONSE:

Interesting question! Let's take a closer look.

1. What parallels do you see between developing a high-quality service product and a high-quality manufactured product? Make your answer as substantive as possible.

In engineering and manufacturing, quality control and quality engineering are involved in developing systems to ensure products or services are designed and produced to meet or exceed customer requirements. These systems are often developed in conjunction with other business and engineering disciplines using a cross-functional approach. http://en.wikipedia.org/wiki/Quality_control#Quality_assurance

In other words, the first parallel is that the measure of quality is about meeting or exceeding customer requirements. Second, both need to develop systems that ensure products or services are designed and produced to meet or exceed customer requirements. Another parallel between the two is that quality needs to measured, so quality ...

Solution Summary

Referring to the Yahoo website, this solution discusses the parallels between developing a high-quality service product and a high-quality manufactured product.

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