High-quality Service product vs. High-quality Manufactured
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Please help me with the following:
1. Yahoo! Designs Quality Services with Customers (Visit Yahoo!:www.yahoo.com)
2. What parallels do you see between developing a high-quality service product and a high-quality manufactured product? Make your answer as substantive as possible.
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Referring to the Yahoo website, this solution discusses the parallels between developing a high-quality service product and a high-quality manufactured product.
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1. What parallels do you see between developing a high-quality service product and a high-quality manufactured product? Make your answer as substantive as possible.
In engineering and manufacturing, quality control and quality engineering are involved in developing systems to ensure products or services are designed and produced to meet or exceed customer requirements. These systems are often developed in conjunction with other business and engineering disciplines using a cross-functional approach. http://en.wikipedia.org/wiki/Quality_control#Quality_assurance
In other words, the first parallel is that the measure of quality is about meeting or exceeding customer requirements. Second, both need to develop systems that ensure products or services are designed and produced to meet or exceed customer requirements. Another parallel between the two is that quality needs to measured, so quality ...
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