Explore BrainMass

Explore BrainMass

    Business Communication

    The study of business communications has two parts. The first part involves research into the effectiveness of lines of communication within an organization as a whole. The second part looks at individuals and their interpersonal communication skills.
    Organizational communication: the study of communication across an organization.1
    Interpersonal communication: the study of how individual members within an organization communicate with each other.

    Organizational communication research looks at topics such as: 

    • How an organization’s vision and mission is communicated.2
    • The direction of communications between managers, personnel and staff (for example, is it one-way or two-ways?).
    • The type of units within the organization (for example, functional cells and focused work-groups).
    • How these independent units communicate with each other and within themselves.
    • How much individuals or work units are able to contribute to strategic planning.

    Interpersonal communications address how individual members within an organization communicate with each other. It looks at things such as:

    • Whether subordinates are comfortable asking for, listening to and acting on information.3
    • Whether subordinates share information with their managers.
    • How non-routine and negative information is communicated.4
    • How formal or informal communication is.
    • The communication skills that individual mangers and subordinates have or need.5

    Both the level of communication from an organizational perspective and the quality of interpersonal communications are important for the organization.



    1. See, for example: Miller, Katherine (2006). Organizational communication: approaches and process. Thomson/Wadsworth: Belmont, CA.
    2. See, for example: Hamm, John. The Five Messages that Leaders Must Manage. Harvard Business Review. May 2006: Vol 85, Issue 5, p. 114 - 123.
    3. See, for example: Perlow, Leslie, and Stephen Williams.Is Silence Killing Your Company Harvard Business Review. May 2003: Vol 81 Issue 5, p. 52 - 58.
    4. See, for example: Weeks, Holly. Taking the Stress out of Stressful Conversations. Harvard Business Review. July/Aug 2001: Vol 79 Issue 7, p. 112 - 119. See, also: Edmondson, Amy C., and Diana McLain Smith. Too Hot To Handle? How to Manage Relationship Conflct. California Management Review. Fall 2006: Vol 49, Issue 1, p. 6 - 31.
    5. See, for example: Tannen, Deborah. The Power of Talk: Who Gets Heard and Why. Harvard Business Review. Sept/Oct 1995, Vol 73, Issue 5, p. 138 - 148.
    See also: Denning, Stephen. Telling Tales. Harvard Business Review. May 2004: Vol 82, Issue 5, p. 122 - 129. 

    Photo by israel palacio on Unsplash

    © BrainMass Inc. brainmass.com April 16, 2024, 11:54 pm ad1c9bdddf

    BrainMass Solutions Available for Instant Download

    Shark Tank Review: Body Language & Assertiveness

    1. After viewing the Shark Tank episode discuss the assertiveness you observed. Consider the following questions to get you thinking about assertiveness. 1. Whose style did you like the most? 2. Was any one "Shark" too assertive? 3. What body language behaviors do the Sharks use to convey assertiveness? 4. Is ther

    Non-Verbal Communication Ted Talk Videos Review

    Respond to the videos with an overall assessment of the importance of nonverbal communications and thoughts on the videos. Think about your preferred nonverbal tendencies and the messages you are conveying. Share your own observations of the role nonverbal communication played in your interactions this week. Report to the di

    Power Posing - Amy Cuddy's Ted Talk on Body Language

    Review the TED talk by Amy Cuddy which is part of this unit. Using the criteria of effective presentations, comment on the following: https://rutgers.instructure.com/courses/204743/pages/video-amy-cuddy-body-language-may-shape-who-you-are - What type of presentation was this? - What was the purpose statement? - Who was the

    Effective Communication Strategies Essay

    Discuss on "Strategies to Enhance Your Managerial Communication Skills." Think about what you learned in the class modules and consider some of these aspects: listening, facilitating, questioning, coaching, using discretion, directing, training, evaluating and inspiring. Resource: What is an Infographic? (Links to an ext

    Discussion Q&A - writing communications in the workplace

    1. Of the documents we discussed, which one challenges you the most and is the most difficult for you to write? I have always personally found meeting minutes to be tough. I dislike the idea that I am putting so much time into something few people want to read. 2. Do you have enough strategies now to reduce the challenge

    What is Marketing?

    What is Marketing? Did you know marketing was more than just advertising? what role does marketing play in the success of the organization? Can marketing influence consumers' decisions? If so, is marketing ethical?

    Ethical implications of using VR and AR in Marketing

    As we have learned this week, emerging media now has far more tools and technologies to connect to and listen to consumers than ever before. Identify two emerging media delivery methods we have covered this week. The first part of the assignment is to discuss the pros and cons of each of these two delivery methods, then you

    Secondary Research

    Marketing research often starts with secondary research, examining what is already known that might shed some light on your research problem. This week's lesson and readings showed you a number of sources and ways to find secondary information. Do some secondary research using at least four different sources. Your sources should

    Branding: Business to Business Company

    Branding Beyond Consumer Products / Services Pick a brand that falls into one of these categories: Business-to-Business Destination (i.e., Location) Corporation (this relates to the overall corporation, not to one of its brands) Event Ideas / Causes Public Character (Acting Celebrity, Politician, Sports Star, Corporat

    Brand audit: Impossible Foods

    You selected one 'challenger brand' and the category leader. You now need to identify another major competing brand. This allows you to compare your smaller 'challenger' brand to the industry leader plus one other major competing brand. Write a concise, persuasive memorandum, not a research report. You are writing to the Bran

    Consumer motivation and affect

    Identify and describe how a consumer motivation or affect is used in any advertisement for a governmental organization/institution/agency/military branch or any non-profit organization/institution. Define how the motivation or affect reflects or appeals to a consumer's self or identity. Embed the advertisement.

    Line Extension & Brand Extension Analysis

    Select either a line extension or brand extension that was introduced in the past few years. Put the new product name in the subject line. Show and discuss the 'flagship' brand and the new product. Provide a brief IMC analysis. Is this added product consistent with other products in the brand's selection of products? Or, is this

    What is Communication?

    Define personal and business communication and the elements of communication in the workplace.

    Change Management: Social Attitudes

    Surveys reveal dramatic shifts in social attitudes toward issues such as same-sex marriage and citizenship for illegal immigrants. First, explain how you think these changing attitudes might affect the manager's job over the next few years. What would be one thing you would do as a manager to promote a positive corporate cult

    Coca Cola's Inventory Management System

    Using your past experiences, the Library, corporate Web sites and other online resources, locate a firm that incorporates inventory management. 1. Identify the type of inventory system (fixed order quantity system, fixed order period system, or a hybrid system) it uses. 2. Indicate the type of inventory issues the firm has

    Cognitive Mapping and Decision-Making

    Dear Professor. I need assistance with the following: Instructions 1. Comment on 3 specific decision tools (choose tools rather than processes such as McMasters, the problem solving steps, etc) that you have encountered in this course that contribute to decision making through one or more of the following: o Decisio

    M-Global & Sentry Dam

    The scenario: Assume that you work at the M-Global office that completed the Sentry Dam. Word of your good work has spread to the state director of dams. He has asked you, as manager of the Sentry project, to deliver a 20-minute speech on dam safety to the annual meeting of county engineers. Unfortunately, you have already a

    Boilerplate Documents

    Where do you think the practice of using the same format, even the same language, for business documents might have come from? Provide 2 examples of when you have noticed the use of what is sometimes called "boilerplate" documents and language?

    Need help with following....

    Please read following article called "Plagiarism Doesn't Bother Me" by Professor Gerald Nelms: https://teachingandlearninginhighered.org/2015/07/20/plagiarism-doesnt-bother-me-at-all-research/ 1) Based on your experience, have you seen such practices in your work? Give an example. Why do you think this practice is rather com

    Document to Alpert Readers

    Find a web-based document intended to alert readers to a health or safety issue. a) include a link to/URL for the document b) analyze the degree to which the document does or does not subscribe to the ABC pattern of organization and c) offer suggestions for how the document might be reorganized to more effectively model t

    Abstract-Body-Conclusion Format

    Using the "Communication Challenge Telecommuting: The Last Frontier?" case: 1. Briefly, how should the ABC structure be used to organize this report? (Take into account the intended purpose and audience of the report.) 2. More specifically, what points would you suggest be included in the abstract component? What issues n

    International Information Systems

    Can cultural differences affect the establishing of international information systems? Differences in perspectives, tastes, treatment of people of a certain gender or age, attitudes about work and differences in opinions about ethical issues.

    Mid-Town Office Products: Case Study

    1. A summary of the case including an analysis of the key facts and potential dilemma. A. Identify the potential sources of concern that Ron is likely to encounter when he begins to make calls on his customers in downtown Los Angeles. B. Pick one of the concerns you listed in the previous question and examine it in further

    Simulated press conference

    Simulate a press conference relating to a public hack where personal information and credit card data was released and included the following information: 1. Introduction and description of your crisis including which stage of the crisis the press conference is taking place in. 2. Description of how you will handle a press

    Crisis Management (Social Media)

    1) Identify and describe a recent crisis or controversy that has gone viral and escalated on Facebook, Twitter, and/or YouTube. What characteristics of Stage Two did you observe? What are the lessons for organizations? 2) Describe how the spotlight is shining squarely on the incident in Stage One. What are the key characteris

    Presentation Preparation: Healthy Dining Program

    You are acting as a nutrition consultant to the restaurant. Address your presentation to Mr. Adrian Hammersmith, owner, and his staff at Adrian's Steak House, 974 South Cobb Drive, Marietta, GA 30060. You will explain information about the Healthy Dining program which can be found at the Healthy Diet Finder (2015) home page (htt

    Rejecting Opportunities Strategically

    (1) You have been approached by a head hunter who has a job for you. However, for various reasons (which you will invent for this exercise), you decided to decline the opportunity, and go for the job you really want (the one you identified in SLP 1). Write an email to the recruiter explaining your reasons for declining the oppor

    Resume and Cover Letter Example

    You are a AVP Relationship Manager for capitol one. Write a resume and a cover letter applying for the job. Submit your resume and cover letter. Consider the ability to generate goodwill and convince your prospective employer on your strengths, while preventing potential negative impressions. Achieving these would make a compell

    Conflict in Relationship

    Consider how you deal with conflict in relationships with people at work. Is it similar to how you handle conflict in non-work relationships? Discuss your conflict style and how this style has affected your relationships. In addition to noting any similarities or differences, consider explanations for each.