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    M-Global & Sentry Dam

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    The scenario:

    Assume that you work at the M-Global office that completed the Sentry Dam. Word of your good work has spread to the state director of dams. He has asked you, as manager of the Sentry project, to deliver a 20-minute speech on dam safety to the annual meeting of county engineers. Unfortunately, you have already agreed to be at a project site in another state on that day, and you cannot reschedule the site visit. Write an e-mail, including the subject line, to the director of dams--who is both a former and, you hope, future client--and decline the request. Although you know he expressly wanted you to speak, offer to send a substitute from your office.

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    Solution Preview

    Speaking Request at the Annual Meeting of County Engineers

    Dear So and so,

    I am so honored to be invited to speak on dam safety at the annual meeting of county engineers. Safety is a huge part of our work at M-Global. For the Sentry Dam, our company lab-tested the soil and surrounding materials to evaluate the strength of ...

    Solution Summary

    This solution is a short email (235 words) in response to a speaking request that the recipient is unable to fulfill, as a representative for M-Global in regards to the Sentry Dam.