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What is reformed customer service?

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What can a company use to revolutionized its customer service department?

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Solution Summary

A company must endeavor to take great care of customer service needs. It is mainly meeting the needs of customers promptly, politely, and professionally.

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According to Stevens (n. d.). Effective customer service helps improve customer loyalty, to reduce, generate more revenue, efficient service, and returning customers. Basically, customer service is keeping customers satisfied with the services rendered, which is crucial to the success of a business.

Customer service's traditional method of communication was mainly through telephone calls, snail-mail, and personal contact. However, over the past years, customer service has added additional methods ...

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Jennifer Agard, PhD
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  • MA, Capella University
  • BA, Empire State College, NY
  • MBA, Empire State College, NY.
  • PhD , Concordia University
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