I need specific examples of the gap model for the hospitality industry. gap 1 not knowing what customers expect gap 2 not having the right service quality designs and standards gap 3 not delivering to service standards gap 4 when promises do not match performance
Can you respond with a very detailed answer? This is for Ethics in Management Class. I believe this question is asking "why in similar situations do we act with different moral reasoning?" Maybe it also suggests that even though the situation is the same, the circumstances surrounding it can be different and we act with differen
This is the first assignment.Topic proposal, you will need to "sell" me on the topic. The more information you provide the better. Your research will need at least 10 sources, comprised of articles, books and Internet sources. Your topic proposal should be at minimum 2-3 paragraphs. Please refrain from using, "I", "me", "my" etc
After nearly 18 months of experimenting with the Pro-Audio Sales Agent Program, Steve March was pondering the difficult assignment of re-evaluating the Pro-Audio Sales Agent Program. The program has been extolled by some as "creative" and "pioneering", and an important effort to stem the tide of discounting that seemed to be ha
What are some techniques a company can employ if a customer is hung up on price?
Prepare a 1000 word article in which you define the four functions of management(planning, organizing, leading adn controlling) as you observe them in action around you.
Ma & Pa Kettle's Chili Company have started up a business selling their new chili recipe and they want you to help them with next year's sales forecast. Using the worksheet below, complete Ma & Pa's financial forecast and answer the questions which follow. To begin with, Ma & Pa are sure sales will grow 50% next year. Assum
How does the operations function relate to the service industry, e.g., Starbucks, a call center, etc.? What performance metrics are more critical here as compared to a traditional manufacturing operation? Provide specific examples.
What are the differences between a Thurstone and Likert scale? Under what conditions is the one to be preferred above the other?
Do individuals making staffing decisions have an ethical responsibility to know measurement issues? Why or why not?
What are the five major negotiation intervention strategies? When would you use the different intervention strategies? Why is it important to consider intervention strategies when planning a negotiation?
What constitutes a well-written paper? Having identified any writing deficiencies that you personally have, how will you overcome those weaknesses? What University of Phoenix resources are available to help you develop your writing skills?
Think of a mathematical function that represents something from your own life. For example, suppose the number of beers you drink depends on the number of football games you watch. If you drink five beers during every football game, the function would be: Number of Beers (B) = 5 times Number of Football Games (F), or B = 5F
Answer the following: Conduct an External Environmental Scan for your organization and place each trend on a 3x5 index card. Identify the key trends in the social and task environments. Cluster the scan cards into the following areas: social, technological, economic, ecological, political and industry trends. Select key trend
? Why is communication important to proper strategic management. ? Who communicates the company strategy? ? Mention a couple of methods that a company uses effectively to communicate updates to strategies.
What are the similarities between Wal Mart & Target stock performance over the past 10 years A. What years the trends perform the same? B. What influences are the same?
What nontraditional inducements are some organizations offering so that they are seen as family-friendly organizations? What result does the organization hope to realize as a result of providing these inducements?
Business Research Methods - Additional questions 1. Who is your ultimate customer when writing a research proposal? 2. How does your customer impact your research proposal? 3. What were some of the most important ideas you learned about Research from this week's study? How might you apply something you learned at work o
A company's January 1 goods in process inventory contained 30,000 units that were 1/4 complete with respect to direct labor. The beginning inventory was completed this year and another 120,000 units were started. Of those started, 80,000 were finished and the remaining 40,000 were left 1/5 complete. Calculate the equivalent unit
Can you give an example of a human centered designed system versus a user centered designed system? I would appreciate it.Thanks
After completing the simulation "Managing a Crisis Using PR" answer the following questions: a. What does proactive planning mean? b. What feedback mechanism would you develop in this situation? c. What is an ineffectual way of deploying this plan? Give some examples of what not to do in this situation.
Using an independent research, select an well known individual who you believe to be a creative thinker. Based on your selected individual, prepare a 300-word detailed outline of your selected creative thinker's impact on its organization
I would appreciate any help that I can get with the following discussion question: 1. Describe three types of job interviews and then discuss the advantages and disadvantages of each.
Your management team has been retained by a senior manager who is concerned about the effectiveness of his managers and their teams. He would like your team to develop a training guide on delegation. The training guide should be designed to improve the interest in, and delegation skills of his managers. He also wants the tr
Any help with this discussion question would be very appreciated. Thank you. TASK: An Open Letter to Walt Disney May 29, 1996 Michael Eisner, CEO Walt Disney Company 500 South Buena Vista Street Burbank, CA 91522 Dear Mr. Eisner: The National Labor Committee fully supports Walt Disney's decision
Consider the following case: Peggy had been working for a real estate agency for two months. During this time she developed a friendship with another fellow real estate agent, John. John helped Peggy learn the various policies and procedures of the office. During a recent office party John asked if Peggy would be intereste
I've worked with many buyers over the years that feel that certain tactics, like making the supplier wait for you for at least 15 minutes in the lobby, conducting negotiations only at the buyer's facility and sitting at the head of the table, ensure an advantage in negotiations. Do you think this is true? Why or why not?
In actual practice, how well does the American with Disabilities Act (ADA) protect workers against discrimination? Are there any examples from recent court decisions I could reference?
Can you help me identify and describe a case in which an employer's activities were restricted due to age related rights of employees, while also taking into consideration how the U.S. Equal Employment Opportunity Commission's criteria for age discrimination applies to the case?
What is the significance of the Pregnancy Discrimination Act? Can a company ever consider pregnancy in its employment decisions?