Please help answer the following question. Your large firm is about to change to a customer-centered organization structure, where employees who have rarely had customer contact will now likely significantly influence customer satisfaction and retention. As part of the transition, your superior wants an accurate evaluation
You then tell your boss that you would like to conduct a needs assessment. He tells you that this training is really great and the assessment can be skipped. Explain to your boss why a needs assessment should be done. Be sure to explain the benefits of a needs assessment. Also be sure to explain what are some possible conseq
What is your opinion on John's answer the "Cost of Quality" question? Cost of Quality (John answer) In a perfect world with no defects or deficiencies in processes we observe a very low quality cost. Since we don't live a perfect world every attribute that is added to the manufacturing, delivering or servicing process that
Vilfredo Pareto (1848-1923) observed that 20% of the sources cause 80% of the effects. For example, 20% of the people in an organization do 80% of the work! Describe a specific example of the Pareto Principle at work that you have experienced. What are the implications of the Pareto Principle for management?
Please summarize and discuss what scheduling is. Thank you for your time.
Analyze the case study design below and post an analysis The Case: KandyLand provides sweet treats for all seasons, but they really gear up in the summer so that their products are ready to go for the winter holidays. However, KandyLand has been experiencing problems in the shipping department. Order fulfillment errors are
Read the linked Power Point presentation (see attachment) prepared by Mr. Fossum, the Administrator for the hospital and nursing home in Ely, MN. Ely, MN is a small community located on the Canadian border in northeastern, MN. It is home to the famed Boundary Waters Canoe Area (BWCA) attracting tourists from around the world to
Choose one specific security application from chapter 10. List the types of crime and other hazards that threaten the operation, and design measures to prevent the threats from materializing. - Banking and financial institution security - Courthouse Security - Disaster Recovery - Educational institution security - Entertai
Examine the overall corporate organizational structure chart for Exelon Corporation. The chart can be found by going to www.exeloncorp.com and using the Web site search feature to locate "organizational charts." Does it appear that strategy-critical activities are the building blocks of Exelon's organizational arrangement? Is it
Explain how goals can be set to motivate high levels of job performance. How can jobs be designed so as to enhance motivation?
After reviewing attached article: Imagine you have been hired as a consultant to the VP of marketing for Old Navy. The VP wants to get an objective opinion from someone outside the company who is familiar with current marketing basics. Write a short memo critically analyzing Old Navy's promotion strategy. In particular, no
What is required in this assignment and what it should look like? Examples will be greatly appreciated. 1.0 Overview: describe the Procurement Management Process you will use 2.0 Contract Planning: Individual Deliverable. 2.1 Write a statement of work (SOW) describing the project deliverables and scope of the effort. You w
"congestion at the major airports results in over 25,000 hours of delay per month, inconvenience to the traveling public, and increases the direct operating costs by more than $10 million per month for the domestic airline industry," if you are a management scientist, you need to find ways of relieving the congestion at the airp
CHB, Inc., is a bank holding company that is evaluating the potential for expanding into a 13-county region in the southwestern part of the state. State law permits establishing branches in any county that is adjacent to a county in which a PPB (principal place of business) is located. The following map shows the 13-county regio
Currently, workplace privacy is a very hot topic and it continues to be a contentious issue because technology is outpacing the law. New technologies for communication and new technologies for surveillance go beyond what the law has previously addressed. Explain what right to privacy you believe an employee should enjoy at wo
1) Examine the company's financial statements, Compare key financial ratios of the company to industry averages, and submit your Excel spreadsheet 2)The CEO believes that the company should be outperforming industry averages in many of the key metrics. Please provide an analysis and explanation of their meaning and significan
Regarding making changes to software, please review three generic approaches to change management listed below. Please discuss the advantages and disadvantages of each approach. Which approach would you use? Why? - Any and all changes made to the code base must be approved by a change control board prior to implementat
Explain why economists believe that marketable emission credits add to overall economic efficiency. Other groups in our society prefer across-the-board limitations on maximum discharges of air pollutants by firms. What are the different goals of these two groups? How are voters to decide which path to follow?
Solve the following linear programming problem graphically, Maximize profit= 4x + 6y, Subject to: x + 2y ,< 8, 5x + 4y < 20, Non-negativity requirements x, y > 0, the greater than and less than sign have line under therm.
Keeping Workers' Attention During the Holidays http://www.businessweek.com/management/keeping-workers-attention-during-the-holidays-11112011.html Our text gives examples as to what may cause a decrease in the performance readiness of an employee/group: problems at work, problems at home, or just plain boredom (Hersey, Blan
Scenario: You are a manager of a retail store chain. The store sales is over 40 million. There are store metrics to measure customer service, backroom processes, safety and front-end processes. You have co-store managers, assistant managers, department managers and several sales associates. All questions have to include the p
Construction materials industry in Canada: In 1982 it seems the company will have to downsize. What are the factors that are forcing the company to make that decision?
In 1982, the construction materials industry in Canada was in shambles. Housing starts had stagnated and interest rates were too high to stimulate investment. Consumer demand was stalled because inflation levels had ballooned to unprecedented levels, peaking at above 12% that year. This had a devastating effect on real wages acr
Which is the most compelling reason to create LGBT equality and inclusion in an organization: The "profit" motive? The "justice" argument? The "public relations" benefits? Support your answer with examples
Which is the most compelling reason to create LGBT equality and inclusion in an organization: The "profit" motive? The "justice" argument? The "public relations" benefits? Support your answer with examples. Thanks for the help!
You are part of the senior management team of your own company. You have been named to lead a cross-functional team that will introduce and implement a major change in your central operating system. Your team anticipates significant resistance to this initiative since the company has been using the old system for over 10 years.
Have you ever gone through an employee orientation? How did the experience meet the goals (i.e., reduce anxiety, reduce turnover, save time, develop realistic expectations) of orientation? Offer two (2) suggestions for improvement of the program
1. Describe an instance when you stood up and spoke out for what was right even though you were in the minority or were greatly outnumbered. 2. Analyze the consequences of standing up and indicated whether you would do it again. 3. Analyze an instance when someone told you the hard truth about something you did or didn'
Use the Internet to identify at least two software change management products. Contrast their features and costs. Please include references. Thank you for the help!!
A company may adjust its territorial boundaries in large citites because of the market concentration of certain racial, national, or religious groups. One part of a city may have a heavy ethnic concentration. Retailers also may be predominantly of the same ethnic group, and use of the group's native language may be widespread i
Salespeople normally are prohibited from going outside their territorial boundaries in search of business. Sometimes, however, a customer located in one district will voluntarily seek out a sales rep or branch office located in another district. Perhaps this customer can realize a price advantage by buying outside his/her home