List and describe the seven steps of selling and give an example of each.
The first step is approaching the customer. The approach can be an introduction but should not be a question that can be replied with a no. Example: "I noticed that you were going through our latest hotel price list and there are special discounts available today".
The second step is determining specific needs for the hotel and the facilities that you are offering. Example: for a person looking for a conference venue: "How many people will be attending the conference? Will ...
Hospitality and Tourism is discussed very comprehensively in this explanation..