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    Customer Feedback

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    How can a company capture customer feedback without alienating customers in the process?

    Are there situations in which you as a customer are more likely to provide feedback?

    © BrainMass Inc. brainmass.com October 9, 2019, 9:33 pm ad1c9bdddf

    Solution Preview

    There are several ways to do this. First, surveys can be given out in either paper, electronic or via telephone. This can be done along with mailings, email communication or at the end of customer service calls. ...