Explore BrainMass

Explore BrainMass

    Strategic quality management and customer satisfaction

    Not what you're looking for? Search our solutions OR ask your own Custom question.

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    c. Examples of the tools and techniques used to measure quality and customer satisfaction within your selected organization.

    © BrainMass Inc. brainmass.com October 5, 2022, 5:03 pm ad1c9bdddf
    https://brainmass.com/business/quality-management/strategic-quality-management-and-customer-satisfaction-168726

    Solution Preview

    If this is a credit card service, some tools to measure quality and customer satisfaction may include surveys, direct statistics about retention and usage and customer feedback. Surveys would tell you direct answers to questions asked although many times this are not very accurate as ...

    $2.49

    ADVERTISEMENT