Strategic Quality Management and Customer Satisfaction Paper
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How is quality linked to your organization's strategic plan and strategic objectives?
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This solution discusses how quality is linked to your organization's strategic plan and strategic objectives is discussed.
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In today's customer centric and quality focused business environment, one of the primary goal or objective of an organization is to achieve Total Quality Management in the organization and ensure highest quality in terms of customer satisfaction. Thus, in today's world, quality can be referred to as an integral component of the organizational strategy. It is considered to be one of the prima facie requirements for the survival of the organization in the long run and is considered an essential platform to achieve strategic objectives.
In order to ensure an organization wide quality implementation or in other words, to achieve Total Quality Management, the focus on quality is linked to all the activities in the organizational strategic plan. The focus and importance of ...
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- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
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