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Strategic Quality Management and Customer Satisfaction

Strategic Quality Management and Customer Satisfaction

What is a process?
Identify some processes in your organization and briefly map each in terms of process inputs, outputs, and goals.
What is the effect of process improvement in relation to a firm's strategic plan?
How might the organization utilize data in order to make quality improvement decisions?
Provide an example of a time an organization gathered specific data and applied quality management tools to analyze and make quality recommendations.
What were some of the most important ideas about Quality Management?
How might this be applied in business life?

Solution Preview

1. What is a process?

A process is a manner through which action is carried out. A business process entails the procedures an organization has developed in order to operate and to meet its goals and customer expectations.

2. Identify some processes in your organization and briefly map each in terms of process inputs, outputs, and goals.

Some processes in my organization are employee training and work teams.

Inputs Outputs Goals

Employee Training: Employees are evaluated More effective employees Able to meet goals
...

Solution Summary

Discussing how a process fits into the strategic management model.

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