Strategic Objectives - Walmart
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What are some the strategic objectives and tools used by the company to measure customer satisfaction? How can these measurements be used to enhance quality planning?
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Solution Summary
This solution helps with questions regarding the strategic objectives of Walmart. It discusses the strategic objectives and tools used by the company to measure customer satisfaction and discusses how these measurements can be used to enhance quality planning. Some of the concepts discussed include open communication, soft skills, hard skills, developing a culture, and positive relationships between employees and managers. The explanation is given in 192 words.
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Questions: What are some the strategic objectives and tools used by the company to measure customer satisfaction? How can these measurements be used to enhance quality planning?
Wal-Mart uses a number of job design and customer management solutions to measure customer satisfaction. The focus of these strategies is on open communication between all ...
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