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Health Care Career: Operations Management

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- Describe an Operations Manager career in the health care continuum.
- Identify two or three services and products within the selected career.
- Identify the workforce roles within the services and products.
- Discuss the impact of the roles on the health care organizations.

Create a diagram with the career choice as the focal point and identifying the work roles within one of the services or product identified.

Complete a 350- to 700-word summary of findings and a diagram.

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Solution Preview

The attached document and diagram provide a possible solution to the case above. It is not intended as an assignment completion. The diagram could be altered or could look quite different, depending on the type of healthcare organization the operations manager must oversee.

Operations Management in health care involves leading and oversight of the various functions
within the organization. Managers oversee staff members and services patients receive. An operations
manager in health care organization may be a physician, nurse manager, or a non-medically trained
individual who has studied and practices healthcare management. The individual in the operations
manager role may initiate and take a large role in developing quality control programs, make decisions
about the types of technology the facility should utilize, and may initiate strategies for improving
processes within the organization and making them more efficient (Henderson, 1995). Cost control
measures may be involved in all of these roles, though improved quality of care may also be an
important consideration.
Three products or services related to this career include primary care in family medicine,
medical equipment sales, rental, and service, and software designed to maintain electronic health
information. In the primary care setting the operations manager will oversee the processes involving
patient care ...

Solution Summary

The expert describes an operations manager career in the health care continuum. The two or three services and products within the selected careers are determined.