What is the role of quality in human resources management?
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1. What is the role of quality in human resources management?
2. What type of training do employees require before embarking upon a TQ project/program?
3. What are some examples of internal and external customers?
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"HR plays a key role in building an organization's TQM culture. For example in some organizations, HR managers champion TQM by..."
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1. What is the role of quality in human resources management?
In order to respond to customer needs better, faster, and more cheaply, organizations institute total-quality management (TQM) programs. These programs require that HR be involved in changing work processes, training, job design, compensation, and the like. HR plays a key role in building an organization's TQM culture. For example in some organizations, HR managers champion TQM by sponsoring educational initiatives, communicating successes and bringing in outside ...
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- MBA, Texas A&M University-Kingsville
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