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    What is the role of quality in human resources management?

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    1. What is the role of quality in human resources management?

    2. What type of training do employees require before embarking upon a TQ project/program?

    3. What are some examples of internal and external customers?

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    https://brainmass.com/business/total-quality-management/role-quality-human-resources-management-45059

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    1. What is the role of quality in human resources management?

    In order to respond to customer needs better, faster, and more cheaply, organizations institute total-quality management (TQM) programs. These programs require that HR be involved in changing work processes, training, job design, compensation, and the like. HR plays a key role in building an organization's TQM culture. For example in some organizations, HR managers champion TQM by sponsoring educational initiatives, communicating successes and bringing in outside ...

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    "HR plays a key role in building an organization's TQM culture. For example in some organizations, HR managers champion TQM by..."

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