Purchase Solution

key concepts of Quality

Not what you're looking for?

Ask Custom Question

Scenario:

Your organization has just completed the Initiation Process for implementing an Email System Upgrade. It was identified in a recent meeting with management leaders from the Sales, Consulting and IT departments, that the current email system is causing significant business interruptions and must be updated. You have been assigned the role of project manager to develop the project schedule and costs. As project manager, you will be called upon to defend the schedule and its estimates, expected costs, and the techniques and methods you have chosen to execute and control the project. The project is being initiated with the following initial project scope in mind:
There are five email systems currently being used across twelve departments and offices. These will be replaced and consolidated into one email system;
New Email Standards and Protocols will be established and training provided to all departments;
All 2000 current email users will be converted to the new system, and 500 new users that did not have email before will be added;
Users will have both LAN and remote access to email;
Help desk and support infrastructure will be set-up to accommodate the new system;
equipment salvaged;
Users PCs upgraded to accommodate new email system

I have the following task, and I need some help getting started: Write a 4-6 pages about the following topic:

Details: Now that you have successfully led this project, you feel the time is ripe to introduce the concept of Quality and its application to project management processes. Prepare a memo to the CIO outlining the key concepts of Quality how it impacts project management.

Please provide references

Purchase this Solution
Solution Summary

Prepare a memo to the CIO outlining the how it impacts project management.

Solution Preview

Memo to CIO:

As we all know, Quality and TQM (Total Quality Management) are the buzzwords in today's business world and project management is no exception. Quality and TQM has a major impact on project management process and impacts each aspect of this activity.

Quality has been defined in different ways. ISO 9000 body defines quality as Degree to which a set of inherent characteristic fulfills requirements. Peter Drucker defines it as: Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. For a layman, quality means a measure of excellence.

TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. Total Quality is a description of the culture, attitude and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with things being done right first time, and defects and waste eradicated from operations.

TQM places strong focus on process measurement and controls as means of continuous improvement. TQM has a customer-first orientation. The customer, not internal activities ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
Recent Feedback
  • "Thanks"
  • "Thanks"
  • "Very good! "
  • "thanks"
  • "Thank you!"
Purchase this Solution
Free BrainMass Quizzes
Accounting: Statement of Cash flows

This quiz tests your knowledge of the components of the statements of cash flows and the methods used to determine cash flows.

Marketing Management Philosophies Quiz

A test on how well a student understands the basic assumptions of marketers on buyers that will form a basis of their marketing strategies.

Business Ethics Awareness Strategy

This quiz is designed to assess your current ability for determining the characteristics of ethical behavior. It is essential that leaders, managers, and employees are able to distinguish between positive and negative ethical behavior. The quicker you assess a person's ethical tendency, the awareness empowers you to develop a strategy on how to interact with them.

Marketing Research and Forecasting

The following quiz will assess your ability to identify steps in the marketing research process. Understanding this information will provide fundamental knowledge related to marketing research.

Writing Business Plans

This quiz will test your understanding of how to write good business plans, the usual components of a good plan, purposes, terms, and writing style tips.

View More Free Quizzes
Related BrainMass Solutions

  • Concepts related to defining competitive advantage of a business

    390057 Concepts related to defining competitive advantage of a business What are the key concepts related to defining competitive advantage of a business?

  • Concept Generation

    Sometimes focusing on a niche market can do the trick. 3) The consultant should screen the new product concepts with key customers and business relationship. Form focus groups that assess the quality and feasibility of the product suggestions.

  • Key components of assessment-based instruction

    503900 Key components of assessment-based instruction Describe the key components of assessment-based instruction.

  • Statement of Financial Accounting Concepts No. 2 and FASB.

    Statement of Financial Accounting Concepts No. 2 describes a number of key characteristics or qualities for accounting information. Briefly discuss the importance of any three of these qualities for financial reporting purposes. 1.

  • Project management and quality management

    294379 Project management and quality management Can you help me get started on this assignment? Prepare a memo outlining the key concepts of quality management and how it impacts project management.

  • Evolution of Quality Management: Advantages/Disadvatages

    If an organization had poor quality systems, the results would be higher operating costs, loss of customers due to poor performance, and eventual loss of the business as good quality is the key to success. Lack of quality is guaranteed failure.

  • Data based Decision making and Strategic Planning

    For example, if the strategic planning is focused on quality improvement, then the key data based decision making considerations from the database will be key quality indicators.

  • Holistic Management- Implementing Holistic Approaches

    Defining the goal- In this step, the key decision makers of the business are to produce a quality of life declaration developed on the basis of the objectives of the business, as well as the economic well being that they aim to achieve.

  • Operations management discussion

    Analyze the key concepts related to inventory planning and management as they apply to your business. The new restaurant will plan its inventory in such a way that customers can be served fast and with good quality food.

  • Degrees in Business Quality Management Management Specialists

    Demonstrate a thorough knowledge of key business concepts and generally accepted business quality management theories and practices including Lean, Six Sigma, Total Quality Management and Benchmarking techniques. . 2.

View More Related Solutions