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What is total quality? Why is it important when seeking sustainability? How has this concept been applied in a healthcare experience?

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What is total quality? Why is it important when seeking sustainability? How has this concept been applied in a healthcare experience?

Total quality seeks to incorporate all the functions of organization like operations, finance, personnel, production, customer services, and administration to concentrate on meeting organizational goals. The idea behind total quality is that it seeks to improve the entire organizational with reference to quality in their process. Total quality seeks to take a holistic approach to improving customer need satisfaction as well as seeking to improve the organizational performance. The strategy used by TQM is that of ...

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