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Managing Change and Organizational Culture

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What are the effects of organizational culture on the following?

1. Employee performance
2. Productivity
3. Customer service

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Solution Summary

This solution discusses organizational culture and its influence on employee performance, productivity, and customer service throughout the organization.

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1. Employee performance

Organizational culture dictates employee performance as it establishes whether or not the employees will be "ethical", productive, or capable of accomplishing the tasks and goals established by the leadership. An organizational culture within the business is the primary paradigm that guides the organization, and if the organizational culture is "unethical", ...

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