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Examples of Implementing Organizational Change

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Reply to the following:

• Give two examples of organizational changes that you think should be implemented through project management. In each case, explain why project management is the best method of implementing the change.

One example of organizational change that could benefit from the methodology of project management would be upgrading or introducing a company's service management team. Let's say you have a company that builds and sells widgets and realizes that there is a market for repairing and replacing said widgets, but the current management do not have the staffing structure or the software programs to keep track of all of these new work orders. This is where a PM could come in and organize the implementation of the program that allows for work orders to be addressed by the service team, then once the work order is done, create a process for follow up by a customer service rep and complete the circle and keep everyone in the loop of accountability.

Another example of where a PM would be beneficial, is in a company that is trying to upgrade their manufacturing equipment in their warehouse to new and improved systems. A PM could analyze the current system to better understand what areas needed improvement and then start the process of purchasing the new equipment in a phased-in approach. This would limit the down time the company would incur and allow for maximum profitability during the transition.

• Explain how project managers should manage the changes resulting from an increase or decrease in the scope of an ongoing project.

There are several ways that a PM can manage the increase or decrease of the scope in a project and the first would be to put all requirements in writing, keep them current and readily available (Schwalbe, P213). This is also where understanding your timeline and iteration deliverables is critical, if you know where your team is and keep a firm hand on the pace then you can be confident in expanding the scope provided that it's been identified as acceptable in terms of cost and time.

• Explain how project managers should manage the changes resulting from deadlines being brought forward or pushed back on an ongoing project.

Probably the most important part of a successful change order request is to understand your deliverable timeline, as well as understand and know your resources capabilities. When you have a solid grasp on what your team can do you will know if any changes that arise will succeed or fail. If a change stretches the teams resources and creates an inferior product then a PM would know this and be able to speak with the stakeholders and request additional staffing to help meet the new deadline.

Reference:

Schwalbe, K.(2014) Information Technology, Project Management |7e, Boston, MA Cengage Learning

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Organizational change must begin with a vision, a mission statement, and the ability to elicit support from employees responsible for carrying out the ...

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This brief solution explains the characteristics of organizational change and the roles of project managers.

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Directed Analysis

Directed Methods Analysis of Battilana, J., & Casciaro, T. (2012). Change agents, networks and institutions: A contingency theory of organizational change. Academy of Management Journal, 55, 381-398.

Read the assigned article (above) and answer the following questions. Although you certainly may use additional text-based sources to assist you, the information that you need to be able to answer these questions can be obtained from your course readings (Critical Thinking, 2nd edition, by Alec Fisher) and your own critical thinking skills.

Your answers must be in your own words. "Cutting and pasting" material from the article will be considered non-responsive and result in no credit for that answer. Please number each response.

In your answer, if you refer to any text from the assigned article directly, please be sure to reference it appropriately.

1. Was this article published in a recognized scholarly journal? And what is your evidence for or against?

2. What is the purpose of the article? Do the authors achieve their purpose? Provide evidence for your judgment.

3. Is there a gap in the field of literature that is addressed by this study? If so, what is that gap? How does this study address the gap?

4. Is the research method (study design) appropriate for answering the authors' research question? Provide evidence for your judgment.

5. In your own words, why do the authors conduct the study using both quantitative and qualitative methods? Provide an example of one qualitative data collection method and one quantitative data collection method the authors used in the study. Do you think the use of both methods supported the findings of the study? Why or why not?

6. In what way do the quantitative measures used in this study answer the proposed research question?

7. What is the population of interest in the combined studies? Do you think the sample used is a good representation of that population? Why or why not?

8. Was the selection of cases based on external, objective and validated criteria? Why?

9. Are objective and validated measurement methods used to measure the outcome in this study? If not, was the outcome assessed by someone who was unaware of the group assignment (i.e. was the assessor blinded)?

10. Could there be confounding factors in the findings of this study that haven't been accounted for by the authors? If so, what are those factors?

11. Table 2 presents the correlation matrix for the variables used to assess change agents in this study.

(a) List all of the statistically significant correlations.
(b) Choose one of the statistically significant outcomes and describe in your own words what this outcome means in relation to the study.

12. Tables 3 and 4 present five multiple regression models intended to test how well certain variables predict degree of change divergence (Table 3) and degree of change adoption (Table 4).

(a) What is the difference between Model 3, Model 4, and Model 5?
(b) Why is it necessary to run three models?
(c) What outcome does Model 4 predict? How do you know this?

13. Give two specific examples of how the researchers used qualitative data to illustrate the quantitative data. How does the authors' use of these examples support the research findings? [3 points]

14. In this study, the researchers administered a telephone survey to measure the level of change adoption.

a. At what level of measurement were the scale items measured?
b. What would a "4" on the item "How far did you progress toward completing the change project" mean?
c. What would a "4" on the item "In my view, the change was not adopted in the organization" mean?
d. Give one example of how the researchers validated their measurements of change adoption.

15. Having slowly and carefully read the Method and Results section of this article, thoughtfully and cogently explain the role of the data that the authors collected and analyzed in helping them advance an argument about change agents and their influence on initiation and adoption of change in organizations.

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