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Marketing in the Airline Service

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate...

Ensures compliance to all FAA maintenance regulations and requirements. Oversees the scheduling of repairs and maintenance. Ensures projects are completed on time...
Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Divide up key airline staffing roles among your small group, choosing one role per person from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.

Individual Portion

My part is the clean up crew

The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.

I attached the file of Going's service division for review.

Group Portion

Communicate within the Small Group Discussion Board threads about your individual proposals. Then, review each other's response and come to a consensus on the Small Group Discussion Board threads about three key proposals or strategies for each chosen role which would make the biggest coordinated difference in Going's operational success. From your discussion, submit your final consensus as a group in a word document.

Objectives:
-Discuss the scheduling needs for various systems.
-Discuss issues in manufacturing and service design.
-Use effective communication techniques.
-Apply critical thinking skills to analyze business situations.
Recognize situations that present potential ethical and legal issues and develop solutions for those issues.

Other ground occupations includes airplane cargo agents, baggage handlers, and aircraft cleaners. Airplane cargo agents take orders from shippers and arrange for...

Opportunities also are expected to be good for those seeking unskilled, entry-level positions, such as baggage handler and aircraft cleaner, because many workers leave these jobs and...

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Individual

Maintenance

Cleans and maintains buildings/facilities. May be expected to make basic repairs. May require a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. www.salary.com
U.S. National Averages
$18,856 $21,222 $26,518 $28,975

Guidance for Airline Cleaning Crew

When cleaning commercial passenger aircraft after a flight with an ill passenger or crew member possibly infected with avian influenza, routine cleaning methods should be employed:

? Wear non-sterile disposable gloves while cleaning the cabin and lavatories.

? Wipe down lavatory surfaces and frequently touched surfaces in the cabin, such as armrests, tray tables, light and air controls, and adjacent walls and windows with a cleaning agent equivalent to household cleaner or detergent. Allow surfaces to air dry in accordance with manufacturers' instructions. Cleaning the surfaces around the seat of the passenger suspected or having avian influenza is particularly important.

? Special cleaning of upholstery, carpets, or storage compartments is not necessary unless obviously soiled with body fluids.

? Currently, there is no evidence to suggest that special vacuuming equipment or procedures are necessary.

? Remove and discard gloves after cleaning is done. Personnel should avoid touching their faces with gloved or unwashed hands.

? Clean hands with soap and water (or an alcohol-based hand gel when soap and water are not available) immediately after gloves are removed. The International Air Transport Association also provides guidance for cleaning crews and maintenance crews in cases of suspected communicable disease (see http://www.iata.org/whatwedo/health_safety/aviation_communicable_diseases.htm).

Guidance for Airline Cleaning Crews - http://www.cdc.gov/travel/other/avian_flu_airline_personnel.pdf

Fly Right! - http://www.time.com/time/international/1996/961007/airlines.html

***What I haven't covered, this will*** Airline Ground Crew Workers - http://www.iseek.org/sv/13040.jsp?id=120014

Aircraft Maintenance Manager

Manages the service, repair, and overall maintenance of aircraft and aircraft engines to verify aircrafts are safe for flight. Ensures compliance to all FAA maintenance regulations and requirements. Oversees the scheduling of repairs and maintenance. Ensures projects are completed on time and within budget. Acts as advisor to aircraft maintenance team regarding projects, tasks, and operations. Requires a bachelor's degree and 7-10 years of experience in the field or in a related area and a FAA aircraft and engine mechanic license. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is ...

Solution Summary

MS Word Document - 6 Pages - 2203 Words - 13+ References - Explanation of what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees. Working Conditions; Training and Advancement; Outlook; Proposal and Recommendations and Task.

$2.19