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Customer Service Experience

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Think of a situation where you, a friend, or family member had a problem with a purchase and tried to get help from customer service. Briefly describe the problem, how the firm handled it, and what you think about the firm's response. How could this have been a better experience?

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Solution Summary

This solution discusses a situation in which there was an incident with a purchase and customer service was contacted. It describes the problem, how the firm handled it, and what you think about the firm's response. It explains how this problem could have been a better experience.

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I subscribe to the New York Times and did not get a paper on Sunday. I called to complain. In fact, this was the fourth day I did not receive a paper out of the past 9 days. I asked for a paper to be re-delivered, that day (NYT's customer service gives you this option). The paper was delivered late in ...

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Sally Baldwin, Ed.D
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  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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