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customer service

Using the same business problem confronting the organization examined in the business problem analysis in workshop two provided in attachment (1).

(1) Prepare a 10-13 question survey to collect primary data regarding the selected problem. Must use at least three different types of survey questions. (survey done and is on attachment.)
(2) Prepare an analysis of the survey.
(3) Determine if the appropriate measures to research the business problem have been used.
(4) Identify the level of measurement being used for each of the survey questions)

Attachments

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1. You re satisfied with the quality and range of products sold in Walgreen:
Strongly Agree Agree Neither Agree Disagree Strongly Disagree.
Nor disagree
I--------------------I----------------I-----------I----------------I
2. You are fully satisfies with the location of Walgreen's 24 hours stores in your area.
Strongly Agree Agree Neither Agree Disagree Strongly Disagree.
Nor disagree

I--------------------I----------------I-----------I----------------I

3. You are fully satisfied with the shopping experience other than price.
Strongly Agree Agree Neither Agree Disagree Strongly Disagree.
Nor disagree

I--------------------I----------------I-----------I----------------I

4. You do not like to shop at Walgreen.

Strongly Agree Agree Neither Agree Disagree Strongly Disagree.
...

Solution Summary

This posting gives you an in-depth insight into customer service

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