Explore BrainMass

Explore BrainMass

    Process Structure decisions in fixing Process Strategy

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    Discuss Process Structure decisions in fixing Process Strategy in Service which takes into account customer contact.

    © BrainMass Inc. brainmass.com June 3, 2020, 9:29 pm ad1c9bdddf
    https://brainmass.com/business/business-management/process-structure-decisions-fixing-process-strategy-184463

    Solution Preview

    (See attached for a more complete response which contains figures.)

    A good process strategy for service process depends first and foremost on the type and amount of customer contact. Customer contact is the extent to which the customer is present, is actively involved, and receives personal attention during the service process.

    Active contact: The customer is very much part of the creation of the service and affects the service process itself.

    Passive contact: The customer is not ...

    Solution Summary

    The expert examines the process structure decision in fixing process strategies.

    $2.19

    ADVERTISEMENT