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    decision-making process

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    How is the decision-making process affected by a business's strategy?

    Give an example of a decision faced by a business, and how the process for making that decision would differ between a company that had a service-based strategy and a company that had a cost-based strategy.

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    Solution Preview

    The decision making process in an organization is heavily affected by the organization's core strategy and the mission, vision, philosophy, goals and objectives that revolves around that strategy. Let us understand this with an example.

    Let's say that the business is faced with the decision to upgrade its customer service department with implementation of high end CRM software and highly trained employees. Now, a business with a service based strategy will view the costs incurred on implementing such new software and providing ...

    Solution Summary

    The solution discusses how is the decision-making process affected by a business's strategy.