1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
2. Describe the top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?
One specific piece of information that Matt should collect to build a case for improving customer service at Datatronics, is the specific level of training that will be necessary for customer service reps within the organization, in order for these individuals to be able to serve customers most efficiently and effectively. This is due to the fact that at the present time the customer service staff within this organization were only given a basic course on the products that this company sales, and have not been given proper training on communication skills, listening skills, and effectively ascertaining and meeting the needs of customers in an expeditious manner. Another specific piece of information that Matt should collect would be the percentage of customers that have become so dissatisfied with the customer service that this organization offers, that ...
Circuit City e-commerce
Although Circuit City went out of business, they are now starting up a e-commerce. Circuit City is using the e-commerce circuitcity.com site to start selling stuff again and some things at a much cheaper price. Please describe the mission and goal of Circuit City e-commerce business. Please use a minimum of 400 words and list all references.View Full Posting Details