Purchase Solution

Improving Customer Service

Not what you're looking for?

Ask Custom Question

1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
2. Describe the top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?

Purchase this Solution

Solution Preview

One specific piece of information that Matt should collect to build a case for improving customer service at Datatronics, is the specific level of training that will be necessary for customer service reps within the organization, in order for these individuals to be able to serve customers most efficiently and effectively. This is due to the fact that at the present time the customer service staff within this organization were only given a basic course on the products that this company sales, and have not been given proper training on communication skills, listening skills, and effectively ascertaining and meeting the needs of customers in an expeditious manner. Another specific piece of information that Matt should collect would be the percentage of customers that have become so dissatisfied with the customer service that this organization offers, that ...

Solution provided by:
  • Criminal Justice, Elizabeth City State University
  • Master of Public Administration, North Carolina Central University
Recent Feedback
  • "Excellent work, from the time of my post to the time I received a response was days ahead of my requirements. "
  • "Great, Thank You for our Help!!"
  • "Excellent, thank you "
  • "Thank you"
  • "Thank you!"
Purchase this Solution

Free BrainMass Quizzes
Understanding the Accounting Equation

These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.

Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.

Business Processes

This quiz is intended to help business students better understand business processes, including those related to manufacturing and marketing. The questions focus on terms used to describe business processes and marketing activities.

Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Accounting: Statement of Cash flows

This quiz tests your knowledge of the components of the statements of cash flows and the methods used to determine cash flows.