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Leadership skills would have helped you avoid this situation

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People Improve Processes, Not BPM Tools. By: Hedge III, Arthur J.. AIIM E-DOC, Sep/Oct2005, Vol. 19 Issue 5, p20-23, 3p; (AN 18632114)

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Which of your leadership skills would have helped you avoid this situation?
What additional skills do you need to develop before you are prepared to handle a similar scenario?

703 words, two references

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In the first case presented, members of the management team have discovered the processes
within the organization need improvement, before the implementation of a new Business Process
Management system can be effective. Because the new system was considered for HR and recruiting
activities, rather than for a greater portion of the firm's businesses processes, plans for implementation
were halted. If managers could have been convinced that a larger organization wide BPM system would
help alleviate the problems the firm currently faces, they may have approved the project.
The art of persuasion is a difficult leadership skill to master. However, when I am faced with a
situation in which decisions makers must see the long term and short term benefits of a project, my
persuasive skills can be effective. Such skills require as much planning abilities as communication
abilities. Planning means considering how supporting information, used to convince decision makers of
a need, can be a deciding factor. Use of visual aids, reports an analysis should help get the point ...

Solution Summary

The expert examines the leadership skills that would have helped you avoid this situation.