Leadership
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Compose an e-mail to your mentor covering the following:
*Evaluation of manager on each of the five components of emotional intelligence:
1. Self-Awareness: The ability to recognize and understand personal
moods and emotions. It includes self-confidence, realistic self-assessment,
and a self-deprecating sense of humor.
2. Self-Regulation: The ability to control or redirect disruptive impulses and
moods and the propensity to suspend judgment and to think before acting.
It includes trustworthiness and integrity, comfort with ambiguity, self
control, and openness to change.
3. Motivation: A passion to work for reasons that go beyond money and
status. A tendency to pursue goals with energy and persistence. It
includes a strong drive to achieve, optimism even in the face of failure,
and organizational commitment.
4. Empathy: The ability to understand the EMOTIONAL makeup of other
people. It includes expertise in building and retaining talent, cross-cultural
sensitivity, and service to clients and customers.
5. Social Skills: Proficiency in managing relationships and building networks
and an ability to find common ground and build rapport. It includes
effectiveness in leading change, persuasiveness, and expertise in building
and leading teams.
*How can you apply the principles of emotional intelligence to your current situation?
*What can organizations do to help develop the emotional intelligence of their managers as well as other employees?
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Solution Preview
Emotional Intelligence - a relatively new area of knolwdge, also called EI, is often measured as an Emotional Intelligence Quotient or EQ, describes an:
- Ability,
- Capacity, or
- Skill
to perceive, assess, and manage the emotions of one's self, of others, and of groups.
Emotional Intelligence encompasses how well we understand and manage our own emotions, and how well we interact with others. The most successful managers are both aware of their own Emotional Intelligence and work to improve it daily.
The Emotional Intelligence Appraisal measures:
a) Personal competence, including:
- Self-awareness: Only when somebody is aware of their strengths and weaknesses can they maximise their potential.
- Self-management: Using awareness of emotions to manage response to different situations and people.
b) Social competence, including:
- Social awareness: Understanding the perspectives of other people ...
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