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Nayar: Employee's First,Customers Second Case Study

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Regarding the attached case study: Employee First, Customer Second: Vineet Nayar Transforms HCL Technologies. What is Nayar's ideas about human resource development being transferable to other industries and other countries?

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This solution discusses Vineet Nayar's ideas about human resource development being transferable to other industries and countries, based upon attached case study. Includes APA formatted reference.

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It sounds counter productive to "make supporting revenue-generating employees the first priority of the company customer and make customers the second priority" (Hammond, 2011). However, the key information is "revenue-generating employees". In other words, the company is paying more attention to those employees who are generating sales. This is absolutely transferable to other businesses. The case study mentions Zappos, an online shoe store that rewards customer service agents for the length of time they ...

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Sally Baldwin, Ed.D
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  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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