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    Organizational Change - resistance, implementation, methods

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    1. Which type of department (line or staff) is most important to an organization? Why? Could an organization function without either of them? Why or why not?

    2. Discuss three (3) different methods of effecting change. Why are most organizations and individuals resistant to change? What can managers do to facilitate change? Use practical examples from your experience or knowledge, and describe your experience in implementing change.

    Notice: Answer the following essay questions in your own words, using your own experience and knowledge to demonstrate your understanding. Each response should be a fully developed essay of 500â?"1000 words (2â?"4 pages, typed double-spaced).

    Text Books: Telecourse Guide
    â?¢ Study lessons 6, 7, 8, 9, and 10 in the Telecourse Guide for Taking the Lead: The Management Revolution, 5th ed., by Paul Sonnenburg and John Allman.

    â?¢ Read chapters 8, 9, 4, and 13 (pp. 442â?"454) in Management: Meeting and Exceeding Customer Expectations, 9th ed., by Plunkett, Attner, and Allen.

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    1. Which type of department (line or staff) is most important to an organization? Why? Could an organization function without either of them? Why or why not?
    Organizations that are medium or large in size normally have line-and-staff structures. The line department is more important to an organization than the staff department, because its main purpose is to be involved in the daily operations and serve the major business objectives that directly influence the success of the business. For example, in a bank, the tellers are the front line and are the most important part of the organization because they meet the customer first, greet the customer on the front line, and their treatment of the customer is the reason the customer remains with the bank. Tellers must know their bank products inside out in order to provide immediate and knowledgeable assistance customers need. Although tellers are not loan officers, they must know what the customer needs to do in order to initiate applying for a loan. In home improvement chains, the department specialists are the front line clerks that need to know the products in their department so that when a customer needs advice on how to fix a problem, the specialist knows what to recommend.
    The staff department serves as support for the line department. The staff department is comprised of support people in departments such as human resources, computer, marketing, and legal who give technical advice and knowledge to the line departments. In the bank, staff departments support the tellers such as marketing. Marketing provides the tellers with brochures, ads, campaign information, as well as training on bank products available to the customer. The Information Technology department supports the tellers more than any other, because tellers operate equipment that the IT department is responsible for. If the equipment goes down and tellers cannot enter transactions, then the staff support is failing the line department. In home improvement chains, the department manager is responsible for supporting the specialists and the store manager supports them. The bottom line is the staff employees are not responsible for the performance results of the line manager’s unit but they are responsible to make sure the line department has what it needs to do its job.
    The line manager makes the decisions whereas the staff manager ...

    Solution Summary

    There are detailed answers to every question. Defines which type of department is important to the organization. Discusses three different methods of effecting change. Experiences stated. All about change.