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Service Industry and Total Quality Management

Dear expert;

Here is a short question, please offer some of your supports. This is only a short discussion, so no words limited (100-200 will be fine). Reference is preferable if possible.

Question
What are the fundamentals of total quality management in the service industries, and what are the approaches that fit better this industry that the conformance to specifications and why? It would be interesting also if you could share your opinion about your own company whether it is invested in pursuing continuous improvement and if yes, how?

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Hope this helps. Please let me know if you have any questions.

The fundamentals of total quality management in the service industry are similar to that in the manufacturing industry. In both areas, quality must be defined and monitored. Service companies must deliver quality on demand and quality if more difficult to measure. To this end, it is ...

Solution Summary

This solution addresses the fundamentals of total quality management in the service industry, and the best approaches to doing this. Includes APA formatted reference.

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