Quality management at two organizations in the same industry.
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One organization must compete in the domestic market and one in the global market.
Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry.
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Solution Summary
The expert compares and contrasts quality management at two organizations in the same industry.
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Running Head: QUALITY MANAGEMENT
Quality Management at Dell and Apple Computers
Introduction
Quality can be specified as the capability to attain target functional goals. A well-developed Quality Management System allows for a management framework that gives the essential controls to come up to risks and supervise and compute performance of your business (Oakland, 2003). It can also be referred as a set of features of an entity that give that entity the capability to gratify expressed and inexplicit needs (Beecroft, 1999). In present, as customers are becoming more and more aware, they need to be better informed and due to this their expectations from manufacturers are growing. In this environment, the only way a business can subsist and flourish is by extending a commitment to quality.
Here, in this paper the concept of quality management will be discussed in concern to two organizations IBM and Apple Computers.
Process similar in IBM and Apple Computers
From the time of inception, both the companies are working continuously in the direction of quality management as they are aware with the increasing importance of quality in present. Both the companies make use of quality management with the help of practice of Total Quality Management. Subsequent is the procedure through which both the companies practice total quality management:
• Implementation ...
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