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Dealing with conflict in the workplace

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Conflict in the workplace is one of the most difficult situations to deal with. It is an investment in your livelihood that will serve you well as you grow in your career.

Conflict will always be around. You cannot run from it. In the workplace, you have to deal with all sorts of personalities. Currently, I work with a woman who is very insecure. It is frustrating for me because the rest of the office spends so much time stroking her ego that quality work time is lost. I have tried talking to her and she says she understands but then the very next day she is right back where she had been.

Which conflict style would you use in this situation?

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Dear Student,

Hello. The solution below is concise yet provides enough guiding narrative to help you put together your own take on the conflict described above. Personality styles are relevant here, so if you have some material on it, review it. For this purpose, the conflict management style taken on is mediation from a third 'official' party. Please look at your materials again as you might have a different term for it. Good luck!

Interpersonal Negotiation: Mediating Session for Official Appraisal

"Currently, I work with a woman who is very insecure. It is frustrating for me because the rest of the office spends so much time stroking her ego that quality work time is lost. I have tried talking to her and she says she understands but then the very next day she is right back where she had been. "

The situation above is not alien and unfamiliar. At some point in our working lives we come across individuals we find put us at a sort of unease, at times manageable, and at the worse, deeply unsettling, putting us in a situation of defense personally and professionally to get things at a point of manageability once more. The reasons behind conflict are at times obvious and at ...

Solution provided by:
Xenia Rochelle Jones, MA, PhD (IP)
Education
  • MPhil/PhD (IP), Open University, Milton Keynes, UK
  • MA, Open University, Milton Keynes, UK
  • Certificate, Geva Ulpan (via Universita Tel Aviv)
  • BA, University of the Philippines
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