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Agency: Cultural Competence

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Discuss what makes an agency culturally competent.

What might you as a human services worker do to make your agency "user friendly?"

How might you address a practice within your (future) organization that reflects subtle discrimination?

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The solution is a 510-word narrative that discusses the elements that make a human services agency culturally competent. References are listed. A word version of the solution is attached for easy printing.

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Agency and Cultural Competence

In the Human Services Industry, Cultural Competence equates to quality of care. Access to human services presents disparities across the social spectrum. These disparities are best viewed racial, ethnic and cultural diversity as well as by age and gender elements and classifications. For instance, ethnic minorities are less represented in certain fields via research and specialization (i.e. mental health). This at times result to lower quality of care especially since unknown factors brought on by cultural specificity is not attended to. Via cultural competence, Human Services as a social agency can reduce disparity in terms and can ...

Solution provided by:
Xenia Rochelle Jones, MA, PhD (IP)
Education
  • MPhil/PhD (IP), Open University, Milton Keynes, UK
  • MA, Open University, Milton Keynes, UK
  • Certificate, Geva Ulpan (via Universita Tel Aviv)
  • BA, University of the Philippines
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