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Verbal Communication

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Verbal Communication

Describe effective and ineffective listening methods.
Recognize the ethical issues associated with oral and written communication.
Demonstrate effective writing techniques.

What does it mean to be an effective listener? Describe a professional or work-related experience when you were an ineffective listener. How did your behaviors exhibit this effect? What can you do to be a more effective listener? Explain why it is so important.

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Solution Summary

The solution discusses effective & ineffective communication methods used in an office or a professional setting. The solution touches the ethical side of communication. The solution concisely touches on the use of communication within a police/ law enforcement setting.

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Dear Student,
This solution is based on a sociological concept of discourse it should apply to criminology as well.

OTA 105878
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Active Listening & Effective Communication

Suspects, criminals & even law enforcement colleagues 'speak with intended meaning' not present in the context of the said words. For instance, a suspect can so easily deny allegations verbally but not in the manner that he denied - something shows, a tell or a clue. Indirectly people point out what they mean & create new meanings in the context of how they communicate & to do this, a law enforcement officer must actively seek meaning in it. Active listening is a reflexive action. Once information confronts you, you weigh it according to factors that you see as fit to judge the notion. In the street fr instance, gangs talk ...

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  • MPhil/PhD (IP), Open University, Milton Keynes, UK
  • MA, Open University, Milton Keynes, UK
  • Certificate, Geva Ulpan (via Universita Tel Aviv)
  • BA, University of the Philippines
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