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    Communication: Verbal & Non-Verbal

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    Questions U4

    1 Name and describe eight categories of verbal communications. Give examples of each.

    2 Compare and contrast verbal and non-verbal communications.

    3 Name and describe the SOLER acronym. What is the communications strategy designed to do?

    4 What are three skills of active listening? How can you apply each in group situations?

    5 What are the benefits and challenges of virtual teams? How would you address some of the internet challenges?

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    Solution Preview

    1. The first category of verbal statements is dependency statements. These are the ones that reflect the dominant mood of the group and to get directions. Example: "That's right, the elephant is the largest land animal. Where can we find one and photograph it?" The second category of statement is counter dependency statements. They resist the leadership and direction of the group. Example:"The opinion about the health of the economy is not correct. The economy is improving". The third category of statement is fight statements. These directly challenge others using argument an aggression. "I challenge your opinion about ethics in the workplace. You have defrauded the company several times". The fourth category of statements is flight statement(1). These statements avoid work and show no commitment to the group. Example: "I don't think it is necessary for everyone to contribute to the assignment. Eric ( leader) can write a response and that can be submitted to the teacher". The fifth category of statement is the pairing statement. These are expression of warmth, friendship, and support towards others. Example: "The opinion of Lucy is very commendable. She has worked hard and has really thought out the situation. She is the pride of our team" The sixth type verbal communication is counterparing statements. These show an avoidance of interpersonal connection by keeping the discussion distant and intellectual. Example: "The assignment is not directly related to our course. It has been given to our group because our college wants to reposition itself as a research based institution". The seventh type of verbal communication is the work statement. These are those that represent goal-directed statements. Example: "We must complete the diagrams by tomorrow, the summary must be over by the seventeenth, and the final edited copy of the report must be ready by the eighteenth". The eight type of verbal communication is unscorable statements. These are unintelligible, inaudible, or ...

    Solution Summary

    The response provides you a structured explanation of verbal and non-verbal communication . It also gives you the relevant references.