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Effective and Efficient Operation Management

1. Why is the measurement of quality important to operations management? Can you provide an example of a quality initiative?

2. Can a health care organization be effective but not efficient? Or vice versa? Explain

Solution Preview

1. First you must give a brief description of 'operations management', for example- the totality of those functions that allow health practitioners to deliver care and a definition of 'quality' (more difficult as it is a somewhat subjective idea) but one definition might be - 'the degree or extent of excellence of something'.

In healthcare, quality means different things to patients and service users - quality of life; to practitioners - quality of care delivery, and to providers - the quality of the service they provide. Inevitably these are linked to financial costs and quality is often described as 'value for money' in healthcare, which makes measuring it a key part of any ...

Solution Summary

This solution defines operations management and how maintaining quality in healthcare is essential. It provides examples on how to collect information on quality of a service and also distinguishes the difference between effective and efficient.

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