You own and run a transportation company in Alberta. You have been selected as the preferred supplier for several large businesses; however, because of the increase in gas prices, you will no longer be able to provide your service at the rate you established six months ago without going bankrupt. It is now necessary to raise your rates by 60%.
Part 1 - Write a letter to the companies you supply explaining the situation to them.
Part 2 - Write a memo to your staff so they know what is happening and will be prepared to deal with any customer questions or complaints.© BrainMass Inc. brainmass.com October 16, 2018, 4:36 pm ad1c9bdddf
Prepare a Customer Service Letter
Prepare a letter in the appropriate format for your choice of the scenarios below.
1. You are the owner of a small neighborhood business. You have received requests for donations of gift certificates from both the Police and Fire Departments. You can only afford to donate the cost of one. Make a decision of which organization you would provide with a gift certificate and compose a letter to both to inform them of your decision and why.
2. You are the Customer Service Manager at your company. Please respond to a customer who has written to you with a complaint about low quality goods that they purchased from your web site.
3. Write a letter of recommendation for one of your employees to accompany an application for law school.
4. Your company is supporting Make a Wish Foundation. Write a letter encouraging your suppliers and clients to make donations for and event that your company is hosting as a fund raiser.View Full Posting Details