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Communication strategies in organizations: culture/diversity

1. Convey the managerial responsibilities to the new recruits regarding organizational values. Focusing on communication issues, supply suggestions for how, as managers, they may establish an interculturally sensitive organizational climate.

2. Explain what is expected at this company in terms of an ethical communications climate. Clarify the manager's role in establishing and maintaining an ethical communications climate.

Attached is the discrimination case we are using and the assignment.

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The managerial responsibility to the new recruits regarding organizational values starts with information. Management needs to know and demonstrate the corporate values as they provide the example for staff behavior which ultimately forms the "culture" of the organization. First, managers need information on the different types of diversity: gender, age, culture, race, physical ability or characteristic, religion, etc. Benefits and possible challenges should be introduced as fact and not opinion. This needs to be from objective sources, well-founded in the literature. Moral responsibility should be discussed from various viewpoints: society's responsibility, corporate responsibility, personal responsibility and their possible effects - both positive and negative. The issue of tolerance should be considered, again touching on societal, corporate, and personal impact of tolerance or non-tolerance. (Historical cases could be used to consider specific instances which were noteworthy.) This information should not only be passed on to the new recruits, but the issues actively discussed in small groups so that there is a general consensus of behavior among all managers. Corporate values should be considered in light of the information and promoted as guiding principles for behavior.

Next, based on that knowledge and the consensus on behavior and values, strategies for communication should be discussed and practiced among the managers. Communication is a skill which needs practice in order to be fine-tuned and improved. Communication includes not only the words and meaning that one wants to convey, but also the manner in which one communicates. Nonverbal communications, including proximity, intonation, gesture, and eye contact all combine to convey an exact meaning. However, nonverbal communication is sometimes the culprit for miscommunication even more than verbal communication, especially in culturally diverse populations. Any miscommunication can ultimately result in bad ...

Solution Summary

This solution includes information on communication strategies used for training new managers regarding ethical communications, how to create an interculturally sensitive organizational climate, including both verbal and non-verbal communication, tolerance, and diversity issues. It also includes basic communication strategies and practical ideas on how managers can promote a culturally-sensitive climate in the workplace. Original information and advice is offered by the OTA as well as a link with information summarized regarding working with diverse cultures.

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