Communication strategies in organizations: culture/diversity
Not what you're looking for?
1. Convey the managerial responsibilities to the new recruits regarding organizational values. Focusing on communication issues, supply suggestions for how, as managers, they may establish an interculturally sensitive organizational climate.
2. Explain what is expected at this company in terms of an ethical communications climate. Clarify the manager's role in establishing and maintaining an ethical communications climate.
Attached is the discrimination case we are using and the assignment.
Purchase this Solution
Solution Summary
This solution includes information on communication strategies used for training new managers regarding ethical communications, how to create an interculturally sensitive organizational climate, including both verbal and non-verbal communication, tolerance, and diversity issues. It also includes basic communication strategies and practical ideas on how managers can promote a culturally-sensitive climate in the workplace. Original information and advice is offered by the OTA as well as a link with information summarized regarding working with diverse cultures.
Solution Preview
The managerial responsibility to the new recruits regarding organizational values starts with information. Management needs to know and demonstrate the corporate values as they provide the example for staff behavior which ultimately forms the "culture" of the organization. First, managers need information on the different types of diversity: gender, age, culture, race, physical ability or characteristic, religion, etc. Benefits and possible challenges should be introduced as fact and not opinion. This needs to be from objective sources, well-founded in the literature. Moral responsibility should be discussed from various viewpoints: society's responsibility, corporate responsibility, personal responsibility and their possible effects - both positive and negative. The issue of tolerance should be considered, again touching on societal, corporate, and personal impact of tolerance or non-tolerance. (Historical cases could be used to consider specific instances which were noteworthy.) This information should not only be passed on to the new recruits, but the issues actively discussed in small groups so that there is a general consensus of behavior among all managers. Corporate values should be considered in light of the information and promoted as guiding principles for behavior.
Next, based on that knowledge and the consensus on behavior and values, strategies for communication should be discussed and practiced among the managers. Communication is a skill which needs practice in order to be fine-tuned and improved. Communication includes not only the words and meaning that one wants to convey, but also the manner in which one communicates. Nonverbal communications, including proximity, intonation, gesture, and eye contact all combine to convey an exact meaning. However, nonverbal communication is sometimes the culprit for miscommunication even more than verbal communication, especially in culturally diverse populations. Any miscommunication can ultimately result in bad ...
Purchase this Solution
Free BrainMass Quizzes
How to use Homonyms
Homonyms are words that sound the same, but have different meanings. See if you can tell which word goes with each sentence.
Developing Your Professional Voice
Linda Bergman, author of “Academic Research and Writing”, outlines several guidelines that are useful to help writers develop their professional voice in writing. This quiz helps students hone in on some of those methods and provides ways that they can easily implement them into their essays.
The I-Search Paper
Students will test their knowledge of what an I-Search paper is and Ken Macrorie's theory about writing.
Vocabulary for Poetry
Vocabulary definitions matched to terms related to poetry. As poetry moves from rigid forms to more flowing, an understanding of language is needed. This quiz offers a brief introduction to the language arts.
MLA Quiz Part II
This quiz provides additional support for students in their second or third year of college who need to proficiency in MLA formatting for writing courses.