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total quality management

1) Discuss two challenges you feel an organization might face when
implementing a total quality management program and then propose some
solutions.
2) Discuss the roles of two levels of management in implementing
total quality management in an organization.
3) Identify and discuss at least three techniques to get employees
to embrace change. Make sure you explain why you find these techniques
effective.
4) If an organization is regulated by agencies or standards, how
can this impact the implementation of a total quality management
program? Please provide at least one real-life example in your response.
5) Discuss three reasons why total quality management fails within
an organization.

Solution Preview

1) Discuss two challenges you feel an organization might face when
implementing a total quality management program and then propose some
solutions.

One of the most important challenge while implementing a TQM program is the resistance among the employees to embrace the change. It is a universal phenomenon that change is not always welcome as people are happy with their routine tasks and processes. Therefore, any new change demanding significant alterations in current processes will always attract resistance. Such challenges can be effectively resolved by devising a training program for the employees to make them understand the real benefits of such new changes as well as information session to clarify their doubts and remove their fears. Further, a suitably designed reward and incentive system will also resolve the issues.

TQM is often a lengthy and complex process requiring significant alterations in the current processes and systems established by the organization. It is a real challenge to migrate the old systems and processes to the new system without hampering the working of the organization and without any loss of important information, data etc. Such migration also requires significant level of ...

Solution Summary

Discuss two challenges you feel an organization might face when
implementing a total quality management program and then propose some
solutions.

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