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Total Quality Management

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Please refer to the attached 2 sheets.

Questions:

1. Using at least 2 different quality tools, analyze the data and present your conclusions.
2. How could the survey have been more useful?
3. What is the next step?

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See attached files.

1. For answering 1, please see the attached Excel file. I have done a Pareto analysis and a Histogram and provided an interpretation of the results. They are all on separate tabs so make sure you look through all ...

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