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Total Quality Management

Please refer to the attached 2 sheets.


1. Using at least 2 different quality tools, analyze the data and present your conclusions.
2. How could the survey have been more useful?
3. What is the next step?


Solution Preview

See attached files.

1. For answering 1, please see the attached Excel file. I have done a Pareto analysis and a Histogram and provided an interpretation of the results. They are all on separate tabs so make sure you look through all ...

Solution Summary

The solution does a great job of answering the question. The solution is very easy to follow along and can be understood by anyone with a basic understanding of the subject. Overall, an excellent response to the questions being asked.