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Middle Management and TQM

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Cite three ways that middle management can impede an organization's transition towards a total quality environment. Why is it important that middle management be supportive of a total quality initiative?

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Cite three ways that middle management can impede an organization's transition towards a total quality environment. Why is it important that middle management be supportive of a total quality initiative?

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The three ways are:

1) Secure buy-in from workers by clarifying their doubts and apprehensions about the quality program via effective ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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