TQM Program
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A. What are the steps that an organization must follow to implement a TQM program? What is the role of top management and middle management in each of these steps? Applying your knowledge of TQM, what are the most important things that management can do to create a quality culture?
b. How does quality management create a competitive advantage for an organization? In what ways must education and training be modified to support a TQM environment? How would you recommend that an organization overcome resistance to change when implementing a TQM system?
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Solution Summary
The solution discusses the steps that an organization must follow to implement a TQM program, the role of top and middle management in each of the steps and the most important things that management can do to create a quality culture.
Also discussed are the following: How quality management creates a competitive advantage for an organization; the ways education and training must be modified to support a TQM environment and recommendations for organizations to overcome resistance to change when implementing a TQM system. References included.
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a. What are the steps that an organization must follow to implement a TQM program? What is the role of top management and middle management in each of these steps?
There are eight steps in implementing a TQM program. First, top and middle management must start setting goals and start meeting the goals being set. Second, management indicates a complete commitment to continuous improvement. Third, management must identify the stages and in doing so, they have to consider the objectives which are to reduce waste and costs and to increase productivity. Management must see to it that these are achieved. Fourth, responsibility must be established for the work by assigning the teams who will do such task or define the product and the owner/customer. Fifth, management's responsibility is not only the concept of quality assurance but they must also set the datum so that everyone can evaluate his or her work or product by measuring against the datum. This allows for everyone to work together to improve the way work is actually completed. Sixth step is the pre-planning which is creating a team that is capable of doing the project. Top and middle management decide who will be included in the team and most of the time some of them are part of the team. Seventh, management has to regard each project as part of a cycle so there is learning from each project that has to be considered for the next cycle. For the last step, top and middle management must help each worker regard himself or herself as a quality inspector of his or her task. In efforts to increase productivity and lower costs, each worker becoming a quality inspector is vital.
Applying your knowledge of TQM, what ...
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