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implement a TQM program

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I'm writing a paper and need to address the questions below. I would like a response containing original thoughts with references.

1.What are the steps that an organization must follow to implement a TQM program?

2.What is the role of top management and middle management in each of these steps?

3.Applying your knowledge of TQM, what are the most important things that management might do to create a quality culture?

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1.What are the steps that an organization must follow to implement a TQM program?

First of all, the organization should secure the buy-in and commitment from the top management and organizational employees to implement the TQM program. Without their commitment and support, the implementation will not be possible.

Once commitment is secured and green signal is provided by top management, planning process for the TQM program should start. An extensive analysis of the existing processes and systems should be conducted to identify areas to identify gaps between existing quality standards and proposed standards, weaknesses and errors, etc. In layman terms, organization's current state should be evaluated in terms ...

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What are the steps that an organization must follow to implement a TQM program?

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