Explore BrainMass
Share

Explore BrainMass

    Production Management

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    I want to answer the following questions to incorporate in my final paper. I need about 200 words per question with at least one reference per question.
    Thank you for your help:

    1. What are the steps that an organization must follow to implement a TQM program? What is the role of top management and middle management in each of these steps?

    2. Applying your knowledge of TQM, what are the most important things that management can do to create a quality culture?

    © BrainMass Inc. brainmass.com October 9, 2019, 11:19 pm ad1c9bdddf
    https://brainmass.com/business/project-management/production-management-252563

    Solution Preview

    The response addresses the queries posted in 671 words with references.
    //Here we will discuss about the steps that an organization must follow while implementing a TQM Program with an illustration of role of top management and middle management at a particular step.//

    Solution-1

    Subsequent are the various steps for implementing a TQM Program in an organization:

    Ø The first and foremost step to implement a quality control program includes the formulation of a quality policy that will directly be influenced by the top management of the company with the help and ideas of middle management. In this step, the role of top management will be significant.

    Ø The next step is to work out the details of the product requirements and setting up of the standards on the basis of customer's preferences, cost and profits. In this, the role of middle management will be substantial in identifying the customer's preferences and cost & profit of the firm.

    Ø The third step in this program requires the selection, inspection plan and set up procedure of checking, which will be made by the middle ...

    Solution Summary

    The response addresses the queries posted in 671 words with references.

    $2.19