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TQM

I need help with the following questions. They are discussion questions for the group and I need some short answers to be able to add to the discussion. About a paragraph or so to contribute.

DQ's

1) What are the challenges in implementing a TQ program?

2) What is top management's role in the TQ effort? What is middle management's role in the TQ effort?

3) What are some effective techniques for getting employees to buy-in to the new process?

4) What are the phases of implementation of a TQ program/process?

5) What are some reasons that TQ implementation fails?

Solution Preview

1) What are the challenges in implementing a TQ program?

Some of the most important challenges of implementing a TQM program are those related to resistance by the employees to adopt or migrate to the new processes/changes, training of the employees with respect to adopting new practices, complexities related to making changes in the existing processes and systems, etc.

2) What is top management's role in the TQ effort? What is middle management's role in the TQ effort?

Top management can play an important role in TQ effort by displaying strong leadership in bringing the desired changes in the employees to adopt the changes as well as motivate the employees and managers ...

Solution Summary

Some of the most important challenges of implementing a TQM program are those related to resistance by the employees.

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